# How to change or cancel your Blackbox subscription URL: https://blackbox.plus/guides/change-or-cancel-your-subscription Level 1: Get set up (https://blackbox.plus/guides/get-set-up) Updated: 2026-10-23 Time: about 3 minutes You'll end with: Your card, invoices or cancellation sorted on Stripe, and the date your plan renews or ends Do it in Blackbox: https://blackbox.plus/app/billing > See your plan and renewal date, then change your card, download invoices or cancel on Stripe. What Starter includes, and what to do at a limit. ## Short answer To change or cancel your Blackbox subscription, sign in to Blackbox (blackbox.plus), click Settings in the left menu and then Manage billing on the plan card. Billing shows your plan, its price, when the current period started and the date it renews. Click Manage in Stripe to open Stripe’s billing page for your workspace: change the card you pay with, download past invoices, or cancel. After you cancel, Billing says Cancellation scheduled with the date your plan ends; everything keeps working until then, and you can reactivate from the same Stripe page. Nothing in your workspace is deleted when a plan ends. Starter is $199 a month plus tax, in US dollars, for one brand, 2 channels and 2 seats. When you reach one of those limits, or want a feature Starter doesn’t include, Blackbox shows what your plan has and offers Custom instead, which is set up on a 30-minute call rather than by card. ## You'll need - **A plan started.** Starter, started by card at setup. Billing shows the plans instead until one is. (Guide: https://blackbox.plus/guides/get-started) - **An admin login.** Only an admin opens Stripe’s billing page or changes the plan. Members see the plan and when it renews. ## How to change or cancel your Blackbox subscription 1. **Open Billing.** Click **Settings** in the left menu, then **Manage billing** on the plan card. You'll see: **Billing**, with your plan, its price and the date it renews. Starts at: https://blackbox.plus/app/settings 2. **Check your plan.** Read the plan card: the plan, its price, **Period start** and **Renews on**. You'll see: **Active** beside the plan’s name, and **Manage in Stripe** on the right. ![The Billing plan card: Blackbox Starter, Active, 199 dollars a month, the period start and the Renews on date, ringed, with Manage in Stripe on the right](https://blackbox.plus/guides/change-or-cancel-your-subscription/02-plan.png) 3. **Open Stripe’s billing page.** Click **Manage in Stripe**. You'll see: Stripe’s billing page for your workspace, in the same tab. 4. **Change your card.** On Stripe’s page, add the new card and make it the one you pay with. You'll see: The new card on Stripe’s page, used from your next payment. 5. **Download an invoice.** On the same page, open a past invoice and download it. You'll see: The invoice as a PDF, with what you paid and when. 6. **Cancel your plan.** On Stripe’s page, cancel the plan and confirm. Then go back to Blackbox. You'll see: **Cancellation scheduled** on Billing, with the date your plan ends. 7. **At a limit, compare plans.** When Blackbox says you’re at a limit, click **Compare plans** or **See plans**. You'll see: What your plan has now, and **Custom** for more, set up on a call. ![More ad channels: Starter is the most sold online, and the Custom card shows ad channels going from 2 to more, ringed, with Book a 30-minute call](https://blackbox.plus/guides/change-or-cancel-your-subscription/07-limit.png) 8. **Book a call for more.** Click **Book a 30-minute call**. You'll see: A calendar to pick a time, with no card asked for. ## Good to know - Starter is one plan: $199 a month plus tax, in US dollars, with no setup fee. It covers one brand, 2 channels and 2 seats, for up to $15k of ad spend a month. - A channel is a platform, such as Meta Ads or Google Ads. Two accounts on the same platform count as one channel. - Custom is for more channels, seats or brands, ad spend above $15k a month, or letting Blackbox move budgets on its own. It is priced on your ad spend and set up on a call, with no card. - Automatic budget changes are the one feature not on Starter. Recommendations and launching campaigns are on your plan. - What you change on Stripe shows on Billing once Stripe tells Blackbox, usually within seconds of coming back. - If a payment fails, Billing says Payment overdue and the app keeps working while you update the card. Your workspace’s admins get an email about it. - A plan that has ended asks you to start Starter again. Your brands, posts and connections are where you left them. - For the first payment, see [How to get started with Blackbox](https://blackbox.plus/guides/get-started). ## Questions people ask **Billing says Payment overdue** Your last payment didn’t go through. Click Manage in Stripe and update your card; Stripe tries the payment again, and the app keeps working meanwhile. **Billing says Cancellation scheduled** Your plan ends on the date shown and works until then. To keep it, click Manage in Stripe and reactivate it there. **There’s no Manage in Stripe button** Only an admin can open Stripe’s billing page; members see “An admin manages billing.” instead. Ask one of your admins. **It says a channel would be my 3rd channel** Starter covers 2 channels, and another account on a platform you already use doesn’t count. Disconnect one you no longer use on the Data page, or click See plans to set up Custom on a call. **Billing shows the plans instead of my subscription** This workspace has no plan right now: it was never started, or it has ended. Click Continue to checkout on Starter; anything you set up before is still there. **I can’t find Billing in the menu** Billing has no menu entry of its own. Click Settings, then Manage billing on the plan card at the top.