Guide 15 of 15 in Level 1: Get set up

How to change or cancel your Blackbox subscription

To change or cancel your Blackbox subscription, sign in to Blackbox (blackbox.plus), click Settings in the left menu and then Manage billing on the plan card. Billing shows your plan, its price, when the current period started and the date it renews. Click Manage in Stripe to open Stripe’s billing page for your workspace: change the card you pay with, download past invoices, or cancel. After you cancel, Billing says Cancellation scheduled with the date your plan ends; everything keeps working until then, and you can reactivate from the same Stripe page. Nothing in your workspace is deleted when a plan ends. Starter is $199 a month plus tax, in US dollars, for one brand, 2 channels and 2 seats. When you reach one of those limits, or want a feature Starter doesn’t include, Blackbox shows what your plan has and offers Custom instead, which is set up on a 30-minute call rather than by card.

You'll need
Time
About 3 minutes 8 steps Updated
You'll end with
Your card, invoices or cancellation sorted on Stripe, and the date your plan renews or ends
Do it in Blackbox Open Billing, after you sign in
Example
Your plan on the Billing page, and what to do at a limit

How to change or cancel your Blackbox subscription

  1. Step 1:Open Billing

    Click Settings in the left menu, then Manage billing on the plan card.

    You'll see: Billing, with your plan, its price and the date it renews.

    Open this in Blackbox

  2. Step 2:Check your plan

    Read the plan card: the plan, its price, Period start and Renews on.

    You'll see: Active beside the plan’s name, and Manage in Stripe on the right.

  3. Step 3:Open Stripe’s billing page

    Click Manage in Stripe.

    You'll see: Stripe’s billing page for your workspace, in the same tab.

  4. Step 4:Change your card

    On Stripe’s page, add the new card and make it the one you pay with.

    You'll see: The new card on Stripe’s page, used from your next payment.

  5. Step 5:Download an invoice

    On the same page, open a past invoice and download it.

    You'll see: The invoice as a PDF, with what you paid and when.

  6. Step 6:Cancel your plan

    On Stripe’s page, cancel the plan and confirm. Then go back to Blackbox.

    You'll see: Cancellation scheduled on Billing, with the date your plan ends.

  7. Step 7:At a limit, compare plans

    When Blackbox says you’re at a limit, click Compare plans or See plans.

    You'll see: What your plan has now, and Custom for more, set up on a call.

  8. Step 8:Book a call for more

    Click Book a 30-minute call.

    You'll see: A calendar to pick a time, with no card asked for.

Good to know

  • Starter is one plan: $199 a month plus tax, in US dollars, with no setup fee. It covers one brand, 2 channels and 2 seats, for up to $15k of ad spend a month.
  • A channel is a platform, such as Meta Ads or Google Ads. Two accounts on the same platform count as one channel.
  • Custom is for more channels, seats or brands, ad spend above $15k a month, or letting Blackbox move budgets on its own. It is priced on your ad spend and set up on a call, with no card.
  • Automatic budget changes are the one feature not on Starter. Recommendations and launching campaigns are on your plan.
  • What you change on Stripe shows on Billing once Stripe tells Blackbox, usually within seconds of coming back.
  • If a payment fails, Billing says Payment overdue and the app keeps working while you update the card. Your workspace’s admins get an email about it.
  • A plan that has ended asks you to start Starter again. Your brands, posts and connections are where you left them.
  • For the first payment, see How to get started with Blackbox.

If something doesn't work

Billing says Payment overdue

Your last payment didn’t go through. Click Manage in Stripe and update your card; Stripe tries the payment again, and the app keeps working meanwhile.

Billing says Cancellation scheduled

Your plan ends on the date shown and works until then. To keep it, click Manage in Stripe and reactivate it there.

There’s no Manage in Stripe button

Only an admin can open Stripe’s billing page; members see “An admin manages billing.” instead. Ask one of your admins.

It says a channel would be my 3rd channel

Starter covers 2 channels, and another account on a platform you already use doesn’t count. Disconnect one you no longer use on the Data page, or click See plans to set up Custom on a call.

Billing shows the plans instead of my subscription

This workspace has no plan right now: it was never started, or it has ended. Click Continue to checkout on Starter; anything you set up before is still there.

I can’t find Billing in the menu

Billing has no menu entry of its own. Click Settings, then Manage billing on the plan card at the top.

Stuck at any step? Send us a message and we'll do it with you on a call. All of Level 1: Get set up